1 - Information We Collect

At EP Capital, we collect information you provide directly to us, such as when you create an account, apply for a loan, request a consultation, or contact us. This includes personal information like your name, email address, phone number, identification documents, financial information, and business details necessary for our microfinance services.

2 - How We Use Your Information

• Process loan applications and provide microfinance services
• Verify your identity and assess creditworthiness
• Communicate with you about our services and your account
• Comply with legal and regulatory requirements
• Improve our services and develop new financial products
• Send you important updates and marketing communications (with your consent)

3 - Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with authorized service providers, credit bureaus, regulatory authorities as required by law, and other financial institutions for verification purposes. All sharing is done in accordance with Kenyan data protection laws and banking regulations.

4 - Data Security and Protection

EP Capital implements robust security measures to protect your personal and financial information. We use encryption, secure servers, and follow industry best practices to safeguard your data. Our staff is trained on data protection protocols, and we regularly review and update our security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information.

5 - Your Rights and Choices

You have the right to access, update, or delete your personal information. You can opt-out of marketing communications at any time. If you have concerns about how we handle your data or wish to exercise your rights, please contact us at info@epcapital.co.ke. We are committed to resolving any privacy concerns promptly and transparently.

6 - Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Loan-related information is retained according to banking regulations and may be kept for up to seven years after account closure. Marketing information is retained until you opt-out or request deletion.

7 - Cookies and Online Tracking

Our website uses cookies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. We do not use cookies to collect sensitive financial information, and you can still access most of our website functionality with cookies disabled.

8 - Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at info@epcapital.co.ke, call us at 0104969911, or visit our head office at Commerce House, 5th floor, Nairobi, Kenya. Last updated: January 2025.